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Support
The fastest way to reach us is email: support@bewalking.app. In the app, tap Info, then Email us. Please include your device (iPhone), iOS version, and BeWalking version if you know it.
FAQ
- Do I need an account?
- No. History and settings stay on your device. There is no BeWalking login.
- Why don’t my steps match Apple Health or my watch?
- Different sources count differently. BeWalking uses your phone’s motion sensor for live today’s steps and may read Health for history. Check that Motion and Health permissions are on in Settings.
- What is “Limited Mode”?
- If Motion or Health access is denied, the app explains what is missing and offers a single Open Settings action instead of showing misleading zeros.
- Does BeWalking write to Apple Health?
- No. It reads step and flights-climbed data when you allow it; it does not write steps into Health.
- Can I track steps on this website?
- No. Tracking happens only in the mobile app so your data stays on your phone.
- Is there an Android version?
- An Android edition is in development and is not on Google Play yet. iPhone users can download from the App Store today.
- Widgets or Watch look stale—what should I try?
- Open the app once so it can refresh the snapshot. Widgets and Watch read cached totals; they do not run continuous background counting on their own.